Returns & Refunds
Please read our returns and refunds policy below. If you have a question about an order, our Hyderabad support team is happy to help.
Returns & Refunds
Returns
No returns are applicable for any defect on a promotional item (free with any product). Customers can return their order within 7 days of delivery. All returns must be in unused condition, with all original tags and packaging intact. Once we have received the product(s) and a quality check is done, the product amount will be credited back to you as reward points for the exact same amount (excluding shipping charges). Online refunds for shipping are not applicable. As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. For return-related queries (e.g., shipping address, warranty information), mail us at support@teesgraphy.com. The amount will only be refunded as a gift card for any cancelled or returned order. No claims for online refunds will be entertained.
Refunds
Refunds are processed within 7-14 working days. It will be credited withing the same timeline.
Shipping And Tracking Policy
We ensure our customers get one of the best experiences of online shopping that is hassle-free and reliable. We take care of all parameters to ensure your order reaches you in perfect condition. All our orders within India are expected to be delivered within 7–8 working days, while international orders may take 10–15 working days. However, delivery times may vary depending on the shipping address. The production timeline is 1-3 days and shipping time is 1-6. However, the delivery time may vary according to the shipping address.
Note:
In case you receive the products with the outer packaging tampered with, do not accept the product, or please make a note regarding the same in the POD (Proof of Delivery given by the courier boy for signing) before signing the same.
Payment & Cash on Delivery (COD) Policy
- Prepaid orders only. All Teesgraphy products are made to order (print-on-demand) and personalised for each customer. Cash on Delivery (COD) is therefore not available for any order.
- Payment method. Payments are accepted only through our secure payment partner, Razorpay (UPI, debit/credit cards, netbanking and other methods shown at checkout). Teesgraphy does not store your card or banking details.
- Order confirmation. An order is confirmed, and production begins, only after we receive full payment. Orders without successful payment will not be processed.
- Non-resaleable goods. Customised products cannot be resold. Once production has started, orders cannot be cancelled except as set out in our Refund Policy.
- Failure to deliver. If Teesgraphy is unable to fulfil or deliver a paid order, the full amount will be refunded to the original payment method through Razorpay. Bank processing times may apply.
- Contact. For payment queries, contact support@teesgraphy.com or WhatsApp +91 8885547134.
Questions about this policy?
Call or WhatsApp 8885547134, or email support@teesgraphy.com. We are happy to help.
Call 8885547134WhatsApp 8885547134support@teesgraphy.com